Shipping Services

MONEY BACK GUARANTEE - If within 5 days of receiving your product you are not completely satisfied, call us and we will issue a Return Merchandize Authorization (RMA) number. We will then instruct you how to return the product to receive a refund of your purchase price (less restocking fee). See "Returns and Refunds" below for details. Shipping and customized merchandise are non-refundable.  All of our items are carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected. We cannot offer refunds based on variations in product finishes. Please contact us before you order if you have any questions. We offer finish samples for many of our products. 

 

Shipping statues is a serious task and we ask for your understanding concerning the cost of this important service. Size, weight, fragility and care in packaging all have to be carefully considered in order to get a treasured work of art to you safely, and efficiently. Many of our offerings come to you directly from the warehouses or statuaries, minimizing the handling and risk for damage. Our goal is to get your statue to you without damage; therefore, extra attention must be paid to packaging and shipping of statuary not ordinarily found in shipping of other goods.

We use surplus boxes when available to help reduce your overall shipping costs. We may also double box an item to ensure it's safe delivery. Depending on size and weight, items are shipped via UPS Standard Ground service, Fed-Ex Standard Ground service, United States Postal Service or common freight carrier for heavy or large items. Shipping prices are subject to change without notice.

Many statues and fountains are made to order and not inventoried. Please allow 3 to 6 weeks for delivery of your made to order items. Some items require longer production times, more intricate packaging, and just take longer to ship. You will be informed of any such circumstances if and when they arise. In cases where an item is "in stock", we will normally ship within a few days. Some special orders may take up to 6 months to arrive from overseas.

Please note, due to unprecedented demand and shipping delays there will be a greater lead time for shipping certain pieces, especially cast stone and made to order statues and fountains.   

Due to the size and weight of large or heavy items they must be sent via freight carrier. Here are a few special things to note about freight deliveries:

-The trucking company will contact you 1-2 days before delivery to schedule a delivery time.

-You must be there to sign for the delivery and inspect the item for any damage. The trucking company will not just drop it off.

-The item(s) will be delivered curbside to your home. The delivery company will not take the product onto your property or into your home. Therefore you may need to get assistance in moving the item. You may want to contact a local landscapers or contractor to help you with this.

-Please be aware that you cannot refuse delivery unless you notice damage. If you refuse delivery for any other reason, you will be responsible for all return shipping or re-delivery charges.

-If a eighteen wheeler can not go down your street a Pup Truck must be requested or additional charges will be incurred.

-Please note that if there is an address change after the shipping label has been created there will often be a re-consignment fee incurred.

-An additional re-consignment fee or a change of address fee may be incurred if the ship to address needs to be modified for any reason after the item has been picked up by shipping company.

Expedited shipping is available for some in-stock items. Expedited shipping typically increases the shipping cost by a large amount. Due to the many variables in determining the expedited shipping cost we cannot determine the additional carrier fees until the product packaged and made ready to ship. We can work with you to set a budgeted amount for the carrier; if this budget is exceeded we will contact you for further instructions. In many cases our normal shipping practices are sufficient to meet your needs.

All shipping prices are for the shipping within the Continental United States. Please call for prices on shipments outside the Continental United States.